RETURN & EXCHANGE
Thank you for shopping at rosaleene. Our online shop provides unique fashion products from our independent designers back by high-quality material and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged.
RETURNS & EXCHANGES POLICY
-We accept the return of products. Customers have the right to apply for a return or exchanged within 14 days after the receipt of the product.
-Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-The buyer is responsible for return shipping costs.
Items that do not meet these criteria will not be considered for return.
If returning the items, please inquiring customer service to acquire the returns address.
PURCHASE NOT ELIGIBLE FOR RETURN
-The final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order has already been shipped.
If you have further questions/issues, please don’t hesitate to contact us at firstname.lastname@example.org
- Free Shipping on orders over US $79.(Standard Shipping)
When orders under US $79,customer should pay standard shipping fee US $6.
- Expedited Shipping: US $19
Receiving Time = Processing Time + Shipping Time
Order Processing : 3-5 Business Days
Standard Shipping: 7-15 Business Days.
Express Shipping : 5-7 Business Days
Return or exchange within 30 days from the delivered date.
- Items received within 30 days from the delivered date.
- Items received unused, undamaged and in original package.